Retail is very important in the global economy of today, and effective management effectively considered as a very important factor in the sustainability of any organization. Retail Management is about the mode of operations and activities of different sectors in everything related to the retail business.
This Capital Business School Professional Diploma in Retail Management will integrate the theory and practice of the retail business and teach participants the various function and operation of the retail business such as merchandising, store operations, advertising, promotion, customer relations, managing people, inventory control, supply chain, and finance; as well as how to increase the profit of an organisation. This diploma course is for individuals who wish to acquire the necessary qualifications in retail, or those who are interested in owning or managing a retail business. This course will introduce participants to the operations and activities of different retail sectors.
This professional diploma course will describe the importance of the management mix and identify the different management tools that a retailer might use to interact and organise their target. Participants will introduce some theoretical concepts and ideas, which will be illustrated using real world examples and case studies in retail business. This course will consider the basic management model that underpins the development of products in the retail business
At the end of this diploma course, participants will be awarded Retail Management Professional Diploma, and will also be able to:
Recruit, train, supervise and appraise staff
Manage budgets and maintaining statistical and financial records
Deal with customer queries and complaints and oversee pricing and stock control
Maximize profitability and set/meet sales targets, including motivating staff to do so
Ensure compliance with health and safety legislation and prepare promotional materials and displays
Analyse and interpret trends to facilitate planning.